Frequently Asked Questions

Why pearls?

Pearls carry a quiet kind of beauty—never flashy or overstated, but filled with gentle strength.

Some people wear pearls as a symbol of confidence. Others associate them with good fortune, calmness, self-love, and new beginnings. Pearl jewelry can also be a meaningful gift for someone special.

At LumiSerene, we believe jewelry is more than an accessory. It can hold memories, represent a personal story, and become a comforting companion in everyday life.

Are your pearls real?

Yes. We use real cultured pearls, including freshwater pearls, in our pearl jewelry.

Cultured pearls are genuine pearls formed inside mollusks with human assistance. They are different from imitation pearls made entirely from glass, plastic, or other artificial materials.

The pearl type and relevant material details are stated on each product page.

Will every pearl look exactly the same?

No. Every pearl is naturally unique.

Subtle differences in shape, size, surface texture, luster, and color are part of the natural character of cultured pearls. These variations make every piece slightly different and are not considered defects.

We make reasonable efforts to match pearls within each design while preserving their natural beauty.

Do pearls symbolize good luck?

Pearls have been associated with wisdom, confidence, tenderness, calmness, femininity, and good fortune in different cultures and personal traditions.

These meanings are symbolic and personal. While jewelry cannot promise a particular life outcome, it can serve as a meaningful reminder of your strength, growth, and intentions.

Are your pieces suitable for gifting?

Absolutely.

LumiSerene jewelry is often chosen for birthdays, anniversaries, graduations, new beginnings, holidays, and other meaningful occasions.

It can also be a thoughtful gift given for no particular reason—simply to let someone know:

I’m thinking of you.

Do you offer gift packaging?

Most LumiSerene orders include our signature jewelry packaging, making them suitable for gifting and personal storage.

Packaging components may vary depending on the product, order size, availability, or promotional offer.

If specific gift packaging is included with a product, the details will be stated on the product page.

Can I wear my pearl jewelry every day?

Yes, pearl jewelry can be worn regularly with proper care.

To help protect the pearls and metal components, we recommend removing your jewelry before:

• Showering;
• Swimming;
• Exercising;
• Sleeping;
• Visiting hot springs;
• Applying perfume, lotions, or other personal-care products.

Put your pearl jewelry on after applying cosmetics and perfume, and remove it before activities involving water, sweat, or chemicals.

Can pearl jewelry get wet?

Pearl jewelry is not waterproof, and we recommend avoiding contact with water whenever possible.

Do not wear pearl jewelry while showering, swimming, exercising, or visiting hot springs. Prolonged exposure to water, chlorine, salt, sweat, or chemicals may affect the pearls’ luster, stringing materials, adhesives, and metal components.

If your jewelry is accidentally exposed to a small amount of water, gently dry it with a soft cloth as soon as possible.

How should I care for my pearl jewelry?

Pearls are delicate organic gemstones and should be handled gently.

To help preserve your jewelry:

• Avoid water, perfume, lotions, sweat, alcohol, and harsh chemicals;
• Remove it before showering, swimming, exercising, or sleeping;
• Gently wipe it with a soft, dry cloth after wearing;
• Store it separately in a jewelry pouch or box;
• Avoid storing it against harder jewelry that may scratch the pearl surface;
• Do not use abrasive cleaners or ultrasonic jewelry cleaners.

Please review our Jewelry Care Guide for complete care instructions.

Will the jewelry cause allergies?

Material information is provided on the applicable product page.

Although we select materials with comfort and wearability in mind, no jewelry product can be guaranteed to be completely allergy-free because individual sensitivities vary.

If you have a known metal allergy or highly sensitive skin, please review the product materials carefully or contact us before purchasing.

Stop wearing the product if irritation occurs.

Where are orders shipped from?

LumiSerene products are carefully prepared, inspected, and shipped from Zhejiang, China.

We work with international shipping partners and U.S. last-mile delivery carriers to deliver orders to customers in the United States.

The carrier shown in your tracking information may change while the package is in international transit.

Where do you currently ship?

We currently ship primarily to valid delivery addresses within the United States.

Delivery to Alaska, Hawaii, Puerto Rico, certain U.S. territories, APO/FPO/DPO addresses, and P.O. boxes is available only when the destination is accepted during checkout and may require additional delivery time.

We do not currently offer regular shipping to countries outside the United States.

How long does shipping take?

Most in-stock orders are processed within 1–3 business days after payment confirmation.

During holidays, promotional events, new product launches, or high-volume periods, processing may take approximately 3–7 business days.

After an order has been processed and shipped, standard U.S. delivery is estimated to take 7–12 business days.

Under normal circumstances, the total estimated time from placing an order to receiving it is approximately 8–15 business days.

Delivery times are estimates rather than guaranteed arrival dates. Customs processing, carrier delays, severe weather, public holidays, and remote locations may require additional time.

How much does shipping cost?

Our standard U.S. shipping rates are:

• Orders from $0 to $49.99: $5.99
• Orders from $50 to $98.99: $4.99
• Orders of $99 or more: Free standard shipping

The applicable shipping fee will be displayed at checkout before payment.

Promotional shipping offers may temporarily replace these standard rates.

How can I track my order?

Every U.S. order includes online tracking from dispatch to delivery.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

You can also track your package through:

International tracking:
17TRACK Global Package Tracking

Enter your tracking number on the tracking page to view the latest shipping updates.

After the package reaches the United States, it may be transferred to a local delivery carrier such as USPS or another last-mile carrier. When available, the local carrier and local tracking number will appear in your tracking details.

If USPS is handling the final delivery, you can also track it through the official USPS Tracking website.

Please allow approximately 24–48 hours after shipment for the first tracking update to appear. Tracking may temporarily pause while the package is in international transit, undergoing customs processing, or being transferred between carriers.

If your tracking information has not updated for more than five business days, please contact us at pearl@lumiserene.com.

What if my tracking has not updated?

Tracking may temporarily stop updating while a package is traveling internationally or being transferred between carriers.

If your tracking information has not updated for more than five business days, please contact us at pearl@lumiserene.com.

We will review the shipment and provide reasonable assistance.

Do you accept returns?

Yes. Eligible products may be returned by contacting us within 30 calendar days after the recorded delivery date.

To qualify for a standard return, the product must be:

Unworn and unused;

Undamaged;

In its original condition;

Returned with its original packaging, accessories, gifts, and materials.

Customers must contact us before mailing a return. The authorized return address and instructions will be provided after approval.

For hygiene reasons, earrings and other pierced-ear jewelry are not eligible for standard returns or exchanges.

Unless the return is caused by a damaged, defective, incorrect, or materially different product, the customer is responsible for return shipping costs, and original shipping fees are non-refundable.

Please review our Refund & Return Policy for complete conditions.

Can earrings be returned?

No. For hygiene reasons, earrings and other pierced-ear jewelry are not eligible for standard returns or exchanges.

This restriction applies even if the earrings have not been worn.

However, this restriction does not apply if the product arrives damaged, defective, incorrect, or materially different from the item ordered. In those cases, please contact us within 30 calendar days after delivery so we can review the issue under our 30-Day Quality Promise.

This restriction does not limit any consumer rights or remedies that cannot legally be excluded.

Do you offer exchanges?

We do not currently offer direct exchanges for a different style, size, or product.

If you would like another eligible product, please request a return for the original product and place a new order separately.

Earrings and other pierced-ear jewelry are not eligible for standard returns or exchanges for hygiene reasons.

Replacements for confirmed damaged, defective, incorrect, or materially different products are handled under our 30-Day Quality Promise.

What is the 30-Day Quality Promise?

Our 30-Day Quality Promise covers products that arrive:

• Damaged;
• Defective;
• Incorrect;
• Materially different from the item ordered.

Please contact us as soon as reasonably possible and no later than 30 calendar days after delivery.

Include your order number, a description of the issue, and clear photographs or videos of the product and packaging.

After reviewing and confirming the issue, we may provide a replacement, refund, or another appropriate solution.

The Quality Promise does not cover normal wear and tear, accidental damage, improper use or storage, failure to follow care instructions, or natural variations in pearls.

Can I cancel my order?

Please contact us at pearl@lumiserene.com as soon as possible if you wish to cancel an order.

We will attempt to cancel it if processing has not started. However, cancellation cannot be guaranteed after fulfillment begins.

Once an order has shipped, it cannot be canceled. You may request an eligible return after delivery.

What should I do if I receive the wrong or damaged item?

Contact us at pearl@lumiserene.com as soon as reasonably possible and no later than 30 calendar days after delivery.

Please provide:

• Your order number;
• A description of the issue;
• Clear photographs or videos of the product;
• Photographs of the packaging and shipping label, when applicable.

Please keep the product and packaging until we complete our review.

Why does LumiSerene focus on “companionship”?

We believe jewelry can hold memories and emotions.

A single piece can accompany you through celebrations, new beginnings, meaningful meetings, personal growth, and quiet ordinary days.

It can become a gentle reminder that you deserve love, confidence, softness, and beautiful things in life.