Contact LumiSerene

Have a question about your order, pearl jewelry, custom requests, or returns? We’re here to help.

Customer Support: pearl@lumiserene.com Response Time: Within 12 business hours
Your Most Common Questions Answered

FAQs | Pearl Jewelry Shopping & Returns

Will I receive the same product that I see in the picture?

All our pearl jewelry is photographed with genuine products. Natural pearls feature inherent subtle differences in color, shape and surface texture, these organic variations are normal craftsmanship traits instead of product defects.

Where can I view my sales receipt?
Your order confirmation and receipt will be sent to your registered inbox after checkout. Reach out to pearl@lumiserene.com if you cannot locate your order document.
How can I return an item?
  • Contact us at pearl@lumiserene.com within 30 calendar days after delivery to request a return.
  • Eligible items must be unworn, unused, undamaged, and returned with their original packaging and accessories.
  • After your request is approved, we will provide return instructions and the correct return address.
  • Unauthorized returns may not be accepted.
  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Will you restock items indicated as “out of stock?”

Limited handcrafted pearl designs get restocked monthly. Subscribe our site email to get early restock notifications for your favorite out-of-stock styles.

Where can I ship my order?

At this time, LumiSerene ships to the United States. We are working to gradually expand our shipping availability to more countries and regions in the future.
while buyers take charge of local customs duties & import taxes. Please fill in correct delivery address; we cannot cover costs for returned parcels caused by wrong address or delivery refusal.