Frequently Asked Questions

Why pearls?

Pearls carry a quiet kind of beauty—never flashy or overstated, but filled with gentle strength.

Some people wear pearls as a symbol of confidence. Others associate them with good fortune, calmness, self-love, companionship, and new beginnings. Pearl jewelry can also be a meaningful gift for someone special.

At LumiSerene, we believe jewelry is more than an accessory. It can hold memories, represent a personal story, and become a comforting companion in everyday life.

Are your pearls real?

Yes. We use genuine cultured freshwater pearls in our pearl jewelry.

Cultured freshwater pearls are real pearls formed inside freshwater mollusks with human assistance. They are different from imitation pearls made from glass, plastic, or other artificial materials.

The pearl type and other relevant material details are listed on each product page.

Will every pearl look exactly the same?

No. Every freshwater pearl is naturally unique.

Subtle differences in shape, size, surface texture, luster, color, and tone are part of the natural character of freshwater pearls. These variations make every piece slightly different and are not considered defects.

We make reasonable efforts to match the pearls within each design while preserving their natural beauty.

Do pearls symbolize good luck?

Pearls have been associated with wisdom, confidence, tenderness, calmness, femininity, and good fortune across different cultures and personal traditions.

These meanings are symbolic and personal. Jewelry cannot promise a particular outcome, but it can serve as a meaningful reminder of your strength, growth, and intentions.

Are your pieces suitable for gifting?

Absolutely.

LumiSerene jewelry is often chosen for birthdays, anniversaries, graduations, holidays, new beginnings, and other meaningful occasions.

It can also be a thoughtful gift given for no particular reason—simply to let someone know:

“I’m thinking of you.”

Do you offer gift packaging?

Most LumiSerene orders include our signature jewelry packaging, making them suitable for gifting and personal storage.

Depending on the product and order size, your package may include a LumiSerene jewelry box or pouch, a jewelry care guide, and a soft cleaning cloth.

Packaging components may vary depending on the product, availability, or promotional offer. Any product-specific packaging details will be stated on the applicable product page.

Can I wear my pearl jewelry every day?

Yes. Pearl jewelry can be worn regularly with proper care.

To help protect the pearls and metal components, we recommend removing your jewelry before:

Showering;
Swimming;
Exercising;
Sleeping;
Visiting hot springs; or
Using perfume, lotions, cosmetics, and other personal-care products.

Put your jewelry on after applying cosmetics and perfume, and remove it before activities involving water, sweat, or chemicals.

Can pearl jewelry get wet?

Pearl jewelry is not waterproof, and we recommend avoiding contact with water whenever possible.

Do not wear pearl jewelry while showering, swimming, exercising, or visiting hot springs. Exposure to water, chlorine, salt, sweat, and chemicals may affect the pearls’ luster, stringing materials, adhesives, and metal components.

If your jewelry is accidentally exposed to a small amount of water, gently dry it with a soft cloth as soon as possible.

How should I care for my pearl jewelry?

Freshwater pearls are delicate organic gemstones and should be handled gently.

To help preserve your jewelry:

Avoid water, perfume, lotions, sweat, alcohol, and harsh chemicals;
Remove it before showering, swimming, exercising, or sleeping;
Gently wipe it with a soft, dry cloth after wearing;
Store it separately in a jewelry pouch or box;
Keep it away from harder jewelry that may scratch the pearl surface; and
Do not use abrasive cleaners or ultrasonic jewelry cleaners.

Please review our Jewelry Care Guide for complete care instructions.

Will the jewelry cause allergies?

Material information is provided on each applicable product page.

Although we select materials with comfort and wearability in mind, no jewelry product can be guaranteed to be completely allergy-free because individual sensitivities vary.

If you have a known metal allergy or highly sensitive skin, please review the product materials carefully or contact us before purchasing.

Stop wearing the product if irritation occurs.

Where are orders shipped from?

LumiSerene products are carefully prepared, inspected, packaged, and shipped from Zhejiang, China.

We work with international shipping partners and U.S. last-mile delivery carriers to provide tracked delivery to customers in the United States.

The carrier shown in your tracking information may change while the package is in international transit.

Where do you currently ship?

We currently ship to supported delivery addresses within the United States, including all 50 states and Washington, D.C.

Delivery to Alaska, Hawaii, remote areas, Puerto Rico, certain U.S. territories, APO/FPO/DPO addresses, and P.O. boxes is available only when the destination is accepted during checkout and may require additional delivery time.

We do not currently offer regular shipping to countries outside the United States. If your destination cannot be selected at checkout, we are unable to ship to that location.

How long does shipping take?

Most in-stock orders are processed within 1–3 business days after payment confirmation.

During holidays, promotional events, new product launches, or high-volume periods, processing may take approximately 3–7 business days.

After your order has been processed and shipped, standard U.S. delivery is estimated to take 7–12 business days.

Under normal circumstances, the estimated total time from placing an order to receiving it is approximately 8–15 business days.

Delivery times are estimates rather than guaranteed arrival dates. Customs processing, carrier delays, severe weather, public holidays, peak shipping periods, and remote delivery locations may require additional time.

How much does shipping cost?

All orders accepted for delivery to supported U.S. addresses include free standard shipping.

No minimum purchase amount is required.

Any optional paid delivery service offered in the future will be clearly displayed at checkout before payment.

How can I track my order?

Every U.S. order includes online tracking from dispatch to delivery.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

You can also track your package through:

17TRACK Global Package Tracking:
https://www.17track.net/en

Enter your tracking number on the tracking page to view the latest available shipping updates.

After your package reaches the United States, it may be transferred to USPS or another local last-mile delivery carrier. When available, the local carrier and local tracking number will appear in your tracking details.

If USPS is handling the final delivery, you can also use:

USPS Tracking:
https://tools.usps.com/go/TrackAction

Please allow approximately 24–48 hours after shipment for the first tracking update to appear.

Tracking may temporarily pause while a package is in international transit, undergoing customs processing, or being transferred between carriers.

If your tracking information has not updated for more than five business days, please contact us at pearl@lumiserene.com.

What if my tracking has not updated?

Tracking may temporarily stop updating while a package is traveling internationally, undergoing customs processing, or being transferred between carriers.

Please allow 24–48 hours after shipment for the first tracking update.

If your tracking information has not updated for more than five business days, contact us at pearl@lumiserene.com.

We will review the available shipping information and provide reasonable assistance.

Do you accept returns?

Yes. Eligible products may be returned by contacting us within 30 calendar days after the recorded delivery date.

To qualify for a standard return, the product must be:

Unworn and unused;
Undamaged;
In its original condition;
Returned in its original packaging; and
Accompanied by its original accessories, complimentary gifts, care materials, and other included items.

You must contact LumiSerene and receive return authorization and the correct return instructions before mailing a product.

Approved returns are currently sent to our authorized return facility in China. For standard returns based on preference, fit, style, or change of mind, the customer is responsible for international return shipping costs.

Because standard U.S. shipping is provided free of charge, there is no standard outbound shipping fee to refund.

For hygiene reasons, earrings and other pierced-ear jewelry are not eligible for standard returns or exchanges.

Please review our Refund & Return Policy for complete return conditions and instructions.

Can earrings be returned?

Earrings and other pierced-ear jewelry are not eligible for standard returns or exchanges for hygiene reasons, even if they have not been worn.

This restriction does not apply when an item arrives damaged, defective, incorrect, or materially different from the item ordered.

In those cases, please contact us within 30 calendar days after delivery so we can review the issue under our 30-Day Quality Promise.

This restriction does not limit any consumer rights or remedies that cannot legally be excluded.

Do you offer exchanges?

We do not currently offer direct exchanges for a different style, size, or product.

If you would like another eligible product, please request a return for the original product and place a new order separately.

Earrings and other pierced-ear jewelry are not eligible for standard returns or exchanges for hygiene reasons.

Replacements for confirmed damaged, defective, incorrect, or materially different products are handled under our 30-Day Quality Promise and are not considered standard exchanges.

What is the 30-Day Quality Promise?

Our 30-Day Quality Promise covers products that arrive:

Damaged;
Defective;
Incorrect; or
Materially different from the item ordered.

Please contact us as soon as reasonably possible and no later than 30 calendar days after the recorded delivery date.

Include your order number, a description of the issue, and clear photographs or videos of the product. Photographs of the packaging and shipping label may also be required.

After reviewing and confirming the issue, we may provide:

A replacement;
A full or partial refund; or
Another appropriate solution.

For confirmed quality issues, LumiSerene will be responsible for reasonable replacement or return shipping costs.

The Quality Promise does not cover normal wear and tear, accidental damage, improper use or storage, failure to follow care instructions, or minor natural variations in freshwater pearls.

Can I cancel my order?

Please contact us at pearl@lumiserene.com as soon as possible if you wish to cancel an order.

We will attempt to cancel the order if it has not entered processing or been shipped. However, cancellation cannot be guaranteed after fulfillment has started.

Once an order has shipped, it cannot be canceled. After delivery, you may request an eligible return under our Refund & Return Policy.

If we cannot ship your order within the stated processing period, we will contact you with an updated estimated shipping date. You may accept the delay or cancel the unshipped order for a full refund.

What should I do if I receive the wrong or damaged item?

Contact us at pearl@lumiserene.com as soon as reasonably possible and no later than 30 calendar days after the recorded delivery date.

Please provide:

Your order number;
A clear description of the issue;
Clear photographs or videos showing the product; and
Photographs of the packaging and shipping label, when applicable.

Please retain the product, original packaging, and shipping materials until we complete our review.

After reviewing and confirming the issue, we will provide an appropriate solution under our 30-Day Quality Promise.

Why does LumiSerene focus on companionship?

We believe jewelry can hold memories and emotions.

A single piece can accompany you through celebrations, new beginnings, meaningful meetings, personal growth, and quiet ordinary days.

It can become a gentle reminder that you deserve love, confidence, softness, and beautiful things in life.