Terms of Service

Effective Date: May 27, 2026

Welcome to LumiSerene (“we”, “our”, or “us”). By accessing or using our website, products, or services, you agree to be bound by these Terms of Service (“Terms”).

Please read these Terms carefully before using our website.

  1. Overview
    This website is operated by LumiSerene. Throughout the site, the terms “we”, “us”, and “our” refer to LumiSerene.

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms, together with any additional policies referenced herein or available on our website.

If you do not agree to these Terms, you may not access or use our website or services.

  1. Eligibility & Acceptable Use
    By using this website, you represent and warrant that:
  • You are at least 18 years old or have reached the age of majority in your jurisdiction;
  • The information you provide is accurate, current, and complete;
  • You will use this website only in compliance with applicable laws and regulations.

You may not use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You agree not to:

  • Upload or transmit viruses, malware, or malicious code;
  • Interfere with the security or operation of the website;
  • Use automated systems or bots to place orders;
  • Engage in unauthorized resale, bulk purchasing, or fraudulent transactions.

We reserve the right to refuse service, suspend accounts, limit orders, or cancel transactions at our sole discretion.

  1. Products & Jewelry Information
    We specialize in pearl jewelry and accessories, including but not limited to pearl necklaces, pearl earrings, pearl bracelets, pearl rings, and handmade jewelry pieces.

Because many of our products contain natural pearls or handcrafted materials, slight variations in color, shape, size, texture, and finish are natural characteristics of the materials and are not considered defects.

We make reasonable efforts to display product images, descriptions, and colors accurately. However, we cannot guarantee that your device’s display will reflect product colors or details precisely.

Product availability is not guaranteed. We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

  1. Pricing & Payments
    All prices displayed on the website are listed in USD unless otherwise stated.

Prices do not include applicable taxes, customs duties, import fees, or other governmental charges unless explicitly indicated. Customers are responsible for any such charges required by their local jurisdiction.

Applicable sales tax may be charged based on your shipping destination and local laws.

We reserve the right to:

  • Change prices without prior notice;
  • Correct pricing or typographical errors;
  • Refuse or cancel any order;
  • Limit quantities purchased per customer, household, or order.

Payments are processed securely through authorized third-party payment providers. We do not store complete payment card information on our servers.

  1. Shipping & Delivery
    We aim to process and ship orders within the estimated processing times stated on our website.

Shipping and delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier disruptions, weather conditions, public holidays, high shipping volume, or other events beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for lost, delayed, or returned shipments caused by incorrect or incomplete addresses provided by the customer.

Risk of loss and title for products pass to the customer upon confirmed delivery by the shipping carrier.

For more detailed information on shipping methods, estimated delivery times, shipping fees, customs, and handling, please refer to our Shipping Policy.

  1. Returns & Exchanges
    We want you to be satisfied with your purchase. All returns and exchanges are subject to our Return & Refund Policy.

Customers in eligible regions may request returns within the applicable return period stated on our website;
Customers located in the European Economic Area (EEA) and the United Kingdom may have a statutory 14-day cooling-off period in accordance with applicable consumer protection laws;
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Returned items must:

  • Be unused and unworn;
  • Be returned in original condition;
  • Include original packaging.

For hygiene and safety reasons, earrings, customized items, and personalized products are non-returnable and non-exchangeable unless required by applicable law.

Unless otherwise required by law or caused by our error, return shipping costs are the responsibility of the customer.

We reserve the right to refuse returns that do not meet our return eligibility requirements.

  1. Intellectual Property
    All content on this website, including but not limited to product images, logos, brand assets, graphics, text, product designs, website content and layout, is owned by or licensed to LumiSerene and is protected by applicable intellectual property and copyright laws.

You may not reproduce, distribute, modify, publish, transmit, or commercially exploit any content from this website without our prior written consent.

  1. User Content & Reviews
    If you submit reviews, comments, photographs, testimonials, or other materials to us, you grant us a non-exclusive, royalty-free, worldwide, transferable license to use, reproduce, edit, publish, display, and distribute such content for marketing, promotional, operational, or commercial purposes.

You represent and warrant that:

  • You own or control the rights to the content you submit;
  • Your content does not violate any law or third-party rights.

We reserve the right, but not the obligation, to remove or modify user-submitted content at our sole discretion.

  1. Disclaimer of Warranties
    This website and all products and services provided through it are offered on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy or reliability of information, and uninterrupted or error-free operation of the website.

  1. Limitation of Liability
    To the fullest extent permitted by law, LumiSerene, its affiliates, officers, employees, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, any products purchased through the website, delays, interruptions, or technical issues, or unauthorized access to data or transactions.

Our total aggregate liability for any claim relating to a product or order shall not exceed the amount actually paid for the relevant product.

  1. Force Majeure
    We shall not be liable for any delay, interruption, or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, labor disputes, governmental actions, customs delays, transportation interruptions, cyberattacks, utility failures, or internet outages.
  2. Third-Party Services & Links
    Our website may contain links to third-party websites, payment providers, applications, or services that are not owned or controlled by us.

We are not responsible for the content, privacy practices, availability, or policies of any third-party services. Your use of third-party services is at your own risk.

  1. Privacy Policy
    Your use of this website and submission of personal information are governed by our Privacy Policy.

By using our website, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.

  1. Governing Law & Dispute Resolution
    These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or your use of the website shall be resolved exclusively in the state or federal courts located in Delaware, United States, and you consent to the jurisdiction of such courts.

  1. Changes to These Terms
    We reserve the right to update, revise, or replace these Terms at any time without prior notice.

Any changes become effective immediately upon posting on this page. Your continued use of the website following the posting of updated Terms constitutes your acceptance of those changes.

  1. Contact Information
    If you have any questions regarding these Terms, please contact us at:

Email: pearl@lumiserene.com
Website: https://lumiserene.com