Shipping Policy

Effective Date: May 27, 2026

Thank you for shopping with LumiSerene. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our official website.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

During holidays, promotional events, high-volume shopping periods, or new product launches, processing may take approximately 3–7 business days.

If we are unable to ship your order within the stated processing period, we will contact you by email with an updated estimated shipping date. You may accept the delay or cancel the unshipped order for a full refund.

2. Where Orders Ship From

LumiSerene products are carefully prepared, inspected, and shipped from Zhejiang, China.

We work with international shipping partners and U.S. last-mile delivery carriers to provide tracked delivery to customers in the United States.

The carrier or logistics facility shown in your tracking history may change while the package is in international transit.

3. Shipping Destinations

We currently ship to valid delivery addresses within the United States, including all 50 U.S. states and Washington, D.C.

Orders shipped to Alaska, Hawaii, remote areas, Puerto Rico, certain U.S. territories, APO/FPO/DPO addresses, or P.O. boxes may require additional delivery time and are available only when the destination is accepted at checkout.

We do not currently offer regular shipping to countries outside the United States. If your destination cannot be selected at checkout, we are unable to ship to that location.

4. Estimated Delivery Time

Our estimated standard delivery time is:

7–12 business days after the order has been processed and shipped.

This delivery estimate does not include the order processing period of 1–3 business days.

Under normal circumstances, the estimated total time from placing an order to receiving it is approximately 8–15 business days.

Delivery times are estimates and are not guaranteed. Additional time may be required because of:

  • Customs inspections or clearance procedures
  • Carrier delays or service disruptions
  • Severe weather
  • Public holidays
  • Peak shipping seasons
  • Remote delivery areas
  • Incorrect or incomplete addresses
  • Circumstances beyond our reasonable control

5. U.S. Shipping Fees

Standard U.S. shipping fees are based on the eligible order subtotal calculated at checkout:

  • $0–$49.99: $5.99 standard shipping
  • $50–$98.99: $4.99 standard shipping
  • $99 and above: Free standard shipping

The applicable shipping fee will be displayed at checkout before payment.

Promotional shipping offers may temporarily replace these standard rates. The final shipping fee displayed at checkout will apply to your order.

We reserve the right to update shipping rates or free-shipping thresholds. Updated rates will apply only to orders placed after the changes become effective.

6. Tracked U.S. Delivery

Every U.S. order includes online tracking from dispatch to delivery.

After your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow approximately 24–48 hours after shipment for the first tracking update to appear.

International packages may be transferred between multiple shipping carriers. Tracking updates may temporarily pause while a package is:

  • In international transit
  • Undergoing customs processing
  • Being transferred to a U.S. last-mile carrier

If your tracking information has not updated for more than five business days, please contact us at pearl@lumiserene.com.

7. Customs, Duties and Taxes

Orders shipped from China to the United States may be subject to customs processing, import duties, taxes, brokerage fees, or other government-imposed charges.

Unless an order is expressly identified at checkout as duties-paid or tax-inclusive, any customs duties, import taxes, or related fees charged to the recipient are the customer’s responsibility.

LumiSerene does not control the amount of charges imposed by customs authorities or delivery carriers.

Customs inspections may delay delivery. Although we cannot control customs processing times, we will provide reasonable assistance when shipping documentation is required.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information, including:

  • Recipient’s full name
  • Street address
  • Apartment, suite, or unit number
  • City and state
  • ZIP code
  • Country
  • Telephone number
  • Email address

If you notice an error after placing your order, contact us immediately at pearl@lumiserene.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after processing has begun.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional reshipping fees may apply.

9. Delayed, Lost or Missing Packages

If your order has not arrived within seven business days after the estimated delivery period, please contact us at pearl@lumiserene.com.

We will review the tracking information and, when appropriate, open an investigation with the shipping carrier.

If the carrier confirms that a package was lost in transit before delivery, LumiSerene may provide:

  • A replacement shipment; or
  • A refund to the original payment method.

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Ask household members, neighbors, or building management.
  3. Contact the last-mile delivery carrier.
  4. Contact LumiSerene within seven days of the recorded delivery date.

We will assist with the carrier investigation when possible. Replacement or refund eligibility for packages confirmed as delivered will depend on the investigation results and applicable law.

10. Damaged, Defective or Incorrect Items

LumiSerene provides a 30-Day Quality Promise for damaged, defective, or incorrect items.

If your item arrives damaged, defective, or incorrect, or if you discover an eligible manufacturing-quality issue, please contact us as soon as possible and no later than 30 calendar days after delivery.

Please provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs or videos of the item
  • Photographs of the packaging and shipping label, when applicable

After reviewing the request, we may offer a replacement, exchange, refund, or another appropriate solution.

The 30-Day Quality Promise does not cover damage caused by:

  • Normal wear and tear
  • Accidental damage
  • Improper use or storage
  • Contact with water, perfume, lotions, sweat, or harsh chemicals
  • Failure to follow our jewelry care instructions
  • Unauthorized repair or alteration

11. Naturally Unique Pearls

LumiSerene jewelry may contain natural or cultured pearls.

Subtle variations in pearl shape, size, surface texture, luster, and color are part of their natural character. These variations are not considered defects and are not covered as quality issues solely because they differ slightly from product photographs.

A product that is materially different from the item ordered, incorrectly made, damaged, or otherwise defective may still qualify under our 30-Day Quality Promise.

12. Split Shipments

Items in the same order may be shipped separately because of product availability, packaging requirements, or fulfillment arrangements.

If your order is divided into multiple packages, you may receive a separate tracking number for each package.

You will not be charged additional shipping fees solely because LumiSerene divides an order into multiple shipments.

13. Pre-Order, Handmade and Made-to-Order Items

Handmade, customized, pre-order, and made-to-order products may require additional processing time.

Any extended processing period will be disclosed on the applicable product page before purchase whenever possible.

If an order contains both in-stock and pre-order items, we may ship the complete order together after all items are ready unless separate shipment is arranged.

14. Refused or Unclaimed Packages

If a package is refused, abandoned, unclaimed, or returned because of:

  • Customer refusal
  • Failure to receive or collect the package
  • An incorrect address supplied by the customer
  • Unpaid customs charges
  • Repeated unsuccessful delivery attempts

we may deduct the actual original shipping cost, return shipping cost, customs charges, or other nonrecoverable carrier fees from any eligible refund, to the extent permitted by law.

If the customer requests reshipment, additional shipping fees may apply.

15. 30-Day Returns

Eligible products may be returned by contacting us within 30 calendar days after the recorded delivery date.

To qualify for a standard return, the product must be:

Unworn and unused;

Undamaged;

In its original condition;

Returned in its original packaging;

Accompanied by its original accessories, gifts, and materials;

Supported by a valid order number or proof of purchase.

Customers must contact LumiSerene and receive return authorization and the correct return instructions before mailing a product. Unauthorized returns may not be accepted or processed.

For standard returns based on preference, fit, style, or change of mind:

The customer is responsible for return shipping costs;

Original shipping fees are non-refundable;

The customer should use a trackable shipping service and retain proof of shipment.

For hygiene reasons, earrings and other pierced-ear jewelry are not eligible for standard returns or exchanges, even if they have not been worn.

Customized, personalized, engraved, made-to-order, gift card, and clearly marked Final Sale products are also not eligible for standard returns or exchanges.

These restrictions do not apply when a product arrives damaged, defective, incorrect, or materially different from the item ordered. Eligible issues will be reviewed under our 30-Day Quality Promise, and LumiSerene will be responsible for reasonable return or replacement shipping costs when the issue is confirmed.

Nothing in this section limits any consumer rights or remedies that cannot legally be excluded or restricted.

For complete return conditions and instructions, please review our Refund & Return Policy.

16. Changes to This Shipping Policy

We may update this Shipping Policy when our shipping methods, rates, destinations, or business practices change.

Material updates will be posted on this page with a revised effective date. Updated terms will apply to orders placed after the changes become effective.

Orders already placed will remain subject to the policy in effect when the order was submitted, unless otherwise required by law.

17. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us:

Brand: LumiSerene
Email: pearl@lumiserene.com
Website: https://lumiserene.com

Please contact us before returning any item. The correct return address will be provided after your return request has been approved.